Shipping Policy

We are happy to ship worldwide so that anyone who loves the sport has access to high-quality gear. All orders are picked and processed within 18 hours, except on weekends. You will receive shipping confirmation and tracking information via email once your package has been prepared for shipping.

If there is an issue fulfilling your order, you will be contacted by email within 24 hours, except on weekends, to resolve it. Our online inventory is constantly being updated, but it can never be 100% perfect.

Expected Delivery Times

UNITED STATES

  • 2–7 business days

CANADA

  • Ontario & Quebec: 2–3 business days

  • BC: 4–5 business days

  • Alberta & Saskatchewan: 3–5 business days

  • Nova Scotia, PEI, Newfoundland & Labrador: 3–5 business days

  • NWT & Nunavut: 6–10 business days

INTERNATIONAL

Shipping Fees

  • Snow Scooters: Flat fee of $45

  • Ramp Kit:

    • Ontario: $200

    • Québec: $400

    • All other provinces: $650

Once a package has left our facility, we cannot change delivery addresses and have zero control over delivery times. If a package has not arrived by the time stated above, please check the tracking information we sent upon shipment.

If we have made a shipping error, we will supply our customers with a pre-paid shipping label to return the item to Cosmic Pro Scooters, and a replacement product will be shipped once we have received the erroneous shipment.

Have a Question?

Send us an email at info@cosmicproscooters.com.